Solving hp digital fax problems – HP Officejet Pro 8600 User Manual

Page 139

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have such a limit, change the maximum email attachment size for the outgoing email
profile to a value smaller than that of the email server.

The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)
If you are using a computer running Windows XP, you can set up folders using Simple
File Sharing (SFS). A folder set up using SFS is shared anonymously: it does not
require a username or password, and all users can read and write to the folder. Also,
the dialog box used to enable sharing is different from the standard, Windows sharing
dialog box.
However, to ensure that data sent from the printer is secure, the Scan to Network
Folder Wizard does not support SFS, and the computer displays the standard sharing
dialog box instead of the SFS dialog box. For more information, see the documentation
available for your operating system.

Solving HP Digital Fax problems

NOTE: Fax to Network Folder does not support Active Directory.

NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.

The computer where the network folder is located is turned off
If you are using Fax to Network Folder, make sure the computer selected to receive
faxes is switched on at all times and connected to the network.

The network folder has not been set up correctly
If you are using Fax to Network Folder, verify the following:

Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.

Make sure the folder has been shared and that users can both read and write to
the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.

Make sure the folder name uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.

Make sure the folder name is entered in the correct format in the HP software.
For more information, see the information in the wizard or the setup assistant.

Make sure the valid username and password have been entered. For more
information, see the information in the wizard or the setup assistant.

Error conditions are interfering with HP Digital Fax
If the printer has been configured to print incoming faxes but is out of paper, load paper
in the input tray or resolve the error condition. After the incoming faxes are printed,
they are saved to the network folder or forwarded to the designated email address
once printed.

Solve HP Digital Solutions problems

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