HP Officejet Pro 8600 User Manual

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Solve copy problems..............................................................................................................109

No copy came out.............................................................................................................110
Copies are blank...............................................................................................................110
Documents are missing or faded......................................................................................111
Size is reduced.................................................................................................................111
Copy quality is poor .........................................................................................................111
Copy defects are apparent...............................................................................................112
The printer prints half a page, then ejects the paper........................................................112
Paper mismatch................................................................................................................113

Solve scan problems..............................................................................................................113

Scanner did nothing..........................................................................................................113
Scan takes too long..........................................................................................................113
Part of the document did not scan or text is missing........................................................114
Text cannot be edited.......................................................................................................114
Error messages appear....................................................................................................115
Scanned image quality is poor.........................................................................................115
Scan defects are apparent...............................................................................................117

Solve fax problems.................................................................................................................117

The fax test failed.............................................................................................................118

Solve problems using Web Services and HP websites..........................................................131

Solve problems using Web Services................................................................................131
Solve problems using HP websites..................................................................................132

Solve HP Digital Solutions problems......................................................................................132

Solving HP Direct Digital Filing problems.........................................................................132

Common problems.....................................................................................................133
Unable to scan to network folder................................................................................133
Unable to scan to email..............................................................................................134
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................135

Solving HP Digital Fax problems......................................................................................135

Solve memory device problems.............................................................................................136

The printer cannot read the memory device.....................................................................136
The printer cannot read photos on the memory device....................................................137

Solve wired (Ethernet) network problems...............................................................................137

General network troubleshooting......................................................................................137

Solve wireless problems.........................................................................................................138

Basic wireless troubleshooting.........................................................................................138

Step 1 - Make sure the wireless (802.11) light is turned on.......................................138
Step 2 - Restart components of the wireless network................................................138
Step 3 - Run the Print Wireless Network Test............................................................138

Advanced wireless troubleshooting..................................................................................139

Step 1: Make sure your computer is connected to your network................................139
Step 2: Make sure that the printer is connected to your network...............................140
Step 3: Check to see if the firewall software is blocking communication....................141
Step 4: Make sure the printer is online and ready......................................................142
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................142
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................143

After resolving the problems.............................................................................................143

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