Troubleshooting common macintosh problems, For more troubleshooting information, see, Troubleshooting common – HP LaserJet 4250 User Manual
Page 197: Macintosh problems, This section, see, Troubleshooting, Common macintosh problems, If you are
Troubleshooting common Macintosh problems
In addition to the problems that are listed in
Solving general printing problems
, this section
lists problems that can occur when using Mac OS 9.x, or Mac OS X.
NOTE
Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer
will not appear in the Chooser.
Problems with Mac OS 9.x
The printer name or IP address does not show or verify in the Desktop Printer Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the
printer is on, and the ready light is on. If you are connecting
through a USB or Ethernet hub, try connecting directly to the
computer or use a different port.
The wrong connection type might be selected.
Make sure that Printer (USB) or Printer (LPR) is selected
in the Desktop Printer Utility, depending on the type of
connection that exists between the printer and the computer.
The wrong printer name or IP address is being used.
Check the printer name or IP address by printing a
configuration page. See
. Verify that the
printer name or IP address on the configuration page
matches the printer name or IP address in the Desktop
Printer Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality
cable.
The PostScript Printer Description (PPD) file for the printer does not appear as a selection in the Desktop Printer
Utility.
Cause
Solution
The printer software might not have been installed or was
installed incorrectly.
Make sure that the HP LaserJet 4250 or 4350 series PPD is
in the following hard drive folder:
System Folder/
Extensions/Printer Descriptions
. If necessary,
reinstall the software. See the getting started guide for
instructions.
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard drive folder:
System Folder/Extensions/Printer
Descriptions
. Reinstall the software. See the getting
started guide for instructions.
ENWW
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