HP OFFICEJET 4500 - Manual (Page 115)

The computer cannot receive faxes (Fax to PC and Fax to Mac)
Cause: The HP Digital Imaging monitor is turned off (Windows).
Solution: Check the taskbar and ensure that the HP Digital Imaging monitor is
turned on at all times.
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured
to receive faxes.
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Cause: HP Digital Imaging Monitor is not operating properly (Windows).
Solution: Restart the HP Digital Imaging Monitor or restart the computer.
Solve wired (Ethernet) network problems (some models
only)
If you are unable to connect the product to your wired (Ethernet) network, perform one
or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
• General network troubleshooting
• Network port created does not match device IP address (Windows)
General network troubleshooting
If you are unable to install the device software, verify that:
• All cable connections to the computer and the device are secure.
• The network is operational and the network hub is turned on.
• All applications, including virus protection programs, spyware protection programs,
and firewalls, are closed or disabled for computers running Windows
• The device is installed on the same subnet as the computers that will be using the
device.
Solve wired (Ethernet) network problems (some models only) 111