Solve device management problems – HP OFFICEJET 4500 User Manual

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NOTE: Refer to your firewall documentation on how to configure the firewall port
settings and how to add HP files to the “trusted“ list.
Some firewalls continue to cause interference even after you disable them. If you
continue to have problems after configuring the firewall as described above and if you
are using a computer running Windows, you might need to uninstall the firewall
software in order to use the HP device over the network.

Advanced firewall information
The following ports are also used by your HP device and might need to be opened on
your firewall configuration. Incoming ports (UDP) are destination ports on the computer
while outgoing ports (TCP) are destination ports on the HP device.

Incoming (UDP) ports: 137, 138, 161, 427

Outgoing (TCP) ports: 137, 139, 427, 9100, 9220, 9500

The ports are used for the following functions:

Printing

UDP ports: 427, 137, 161

TCP port: 9100

Photo card upload

UDP ports: 137, 138, 427

TCP port: 139

Scanning

UDP port: 427

TCP ports: 9220, 9500

HP device status
UDP port:
161

Faxing

UDP port: 427

TCP port: 9220

HP device installation
UDP port:
427

Solve device management problems

This section provide solutions to common problems that involve managing the device.
This section contains the following topic:

Solve device management problems

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