HP OFFICEJET 4500 - Manual (Page 126)

• Duplexer is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
• All latches and covers are closed.
Software installation suggestions
Verify installation preliminaries
•
Make sure to use the HP software CD that contains the correct installation software
for your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD drive that you type, make sure
that you are specifying the correct drive letter.
• If the computer cannot recognize the HP software CD in the CD drive, inspect the HP
software CD for damage. You can download the device driver from the HP Web site
(www.hp.com/support).
Check or perform the following
•
Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are
closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the HP software CD in the CD drive, inspect the CD
for damage. You can download the device driver from the HP Web site (www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Understand the Printer Status Report and Self-Test Report
Use the Printer Status Report or Self-Test Report to:
•
View current device information and ink cartridge status
• Help troubleshoot problems
The Printer Status Report and the Self-Test Report also contain a log of recent events.
Chapter 7
122 Solve a problem