HP XP P9000 Command View Advanced Edition Software - Manual (Page 91)

8 Troubleshooting
This module describes how to troubleshoot P9000 Command View AE Software.
About troubleshooting
If you are having trouble with the P9000 Command View AE Software web client, first make sure the
problem is not with the P9000 Command View AE Software server.
For troubleshooting problems related to Device Manager servers, see the HP StorageWorks P9000
Command View Advanced Edition Suite Software Administrator Guide.
Troubleshooting examples
The following table lists errors and solutions.
Action Error
If an error message indicating a database blockage
displays, terminate the Device Manager server, and
then recover the database. After recovering the data-
base, start the Device Manager server, and then up-
date the recent status of the storage systems. For the
task that ended in an error during execution, review
the storage system logs and then run the task again if
necessary.
A database blockage occurred during execution of a
task.
Confirm the displayed message.Follow the instructions
indicated in the message, check the network status,
and then run the task again or contact the server ad-
ministrator. A window is not displayed or the information to be
displayed cannot be obtained. Cannot access the
P9000 Command View AE Software or HiRDB pro-
cesses.
Confirm the displayed message.Follow the instructions
indicated in the message, check the network status,
and then re-execute or report to the server administrat-
or which product could not be activated.
P9000 Command View AE Software products or Ele-
ment Manager cannot be activated from the Device
Manager menu.
User Guide 91