HP Officejet Pro 8500 - Manual (Page 209)

Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see
Test fax setup .
If the test fails, review the report for information on how to fix any problems found. For
more information, see
The fax test failed .
Try these first if you are having problems with your fax features:
•
Check the telephone cord. Try using another telephone cord to see if the problem
continues.
• Remove other equipment from the HP device. Connect the HP device directly to
the wall jack to see if the problem persists.
• The fax test failed
• The display always shows Phone Off Hook
• The device is having problems sending and receiving faxes
• The device is having problems sending a manual fax
• The device cannot receive faxes, but can send faxes
• The device cannot send faxes, but can receive faxes
• Fax tones are recorded on my answering machine
• The phone cord that came with my device is not long enough
• The computer cannot receive faxes (Fax to PC or Fax to Mac)
• Sent faxes are blank or have vertical lines
• Received faxes are blank or have vertical lines
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
• The "Fax Hardware Test" failed
• The "Fax Connected to Active Telephone Wall Jack" test failed
• The "Phone Cord Connected to Correct Port on Fax" test failed
• The "Using Correct Type of Phone Cord with Fax" test failed
• The "Dial Tone Detection" test failed
• The "Fax Line Condition" test failed
Solve fax problems 205