HP Scanjet Enterprise Flow 7000 s2 Sheet-feed Scanner - Manual (Page 41)

Check the USB connection
Check the physical connection to the scanner.
● Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
● Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces up when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1. Do one of the following tasks depending on how the scanner is connected to the computer:
● If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the
USB cable from the USB hub or the docking station, and then connect the USB cable to a
USB port on the back of the computer.
● If the USB cable is directly connected to the computer, plug it into a different USB port on the
back of the computer.
● Remove all other USB devices from the computer except for the keyboard and the mouse.
2. Press the Power ( ) button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3. Restart the computer.
4. After the computer has restarted, try using the scanner.
● If the scanner works, reconnect any additional USB devices one at a time; try the scanner
after connecting each additional device. Disconnect any USB devices that prevent the
scanner from working.
● If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools:
HP Scanjet 7000 s2
HP Scanjet 7000 s2 ISIS
HP Smart Document Scan Software
ENWW Scanner initialization or hardware problems 35