HP Scanjet Enterprise Flow 7000 s2 Sheet-feed Scanner - Manual (Page 50)

● The document feeder or output tray might contain more than the maximum number of pages. Load
fewer pages in the document feeder, and remove pages from the output tray.
● Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
Scanning fragile originals
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place
the document in a clear, heavyweight document sleeve no wider than 220 mm (8.7 in) before loading
them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended for
use in a ring binder. Trim the ring-side edge so the sleeve is no more than 220 mm (8.7 in) wide.
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing
firmly to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1. Ensure that the power supply is securely connected between the scanner and a live electrical outlet
or surge protector. Check that the green LED on the power supply case is on to verify that the
power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3. Press the Power ( ) button to turn off the scanner, disconnect the power supply from the scanner,
and then turn of the computer to which the scanner is connected. Wait 30 seconds, reconnect the
power supply to the scanner, press the Power ( ) button to turn on the scanner, and then turn on
the computer.
4. Try to rescan.
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in
the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when
you place the originals in the document feeder.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer pages,
the end of the document is not included in the scanned image unless you specify a page size
appropriate for the length of the original.
If you scan a page longer than the page size specified in the scanning software, the LCD will display a
Paper Jam error.
44 Chapter 5 Troubleshooting ENWW