Additional warranty options, Setup troubleshooting, The product will not turn on – HP Deskjet F4480 User Manual

Page 51

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Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to

www.hp.com/support

, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Setup troubleshooting

This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:

Troubleshooting common setup issues

1.

Disconnect the USB cable from the computer.

2.

Uninstall the software (if you have already installed it).
For more information, see

“Uninstall and reinstall the software” on page 53

.

3.

Restart your computer.

4.

Turn off the product, wait one minute, then restart it.

5.

Reinstall the HP Photosmart software.

CAUTION:

Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

The product will not turn on

I connected the USB cable, but I am having problems using the HP All-in-One with
my computer

After setting up the product, it does not print

The Minimum System Checks screen appears

A red X appears on the USB connect prompt

I received a message that an Unknown Error has occurred

The registration screen does not appear

Uninstall and reinstall the software

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Make sure the power cord is connected

Solution 2: Press the On button more slowly

Chapter 8

48

Solve a problem

Solve a problem

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