HP DesignJet 500 - Manual (Page 106)

Media & Ink Introduction Front-Panel Other Index Solutions
Solving
Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Printer
Options
is not wide enough.
 If necessary, change the printing area in your
software.
A Long-Axis Print Is Clipped
 Does your software support long-axis prints?
 Have you specified an appropriate media size in
your software?
 Unless it is a PostScript file, make sure that the
printer’s Page format / Size is set to Inked area.