HP DesignJet 500 - Manual (Page 73)

Media & Ink Introduction Front-Panel Other Index Solutions
Solving
Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Printer
Options
Finding the Source of Your
Problem
1. Look at the front-panel display for messages. See
Message Descriptions for an explanation of front-
panel messages.
2. Test the printer:
 Switch the printer off with the power switch at the
back of the printer.
 Make sure that the power cord is firmly inserted in
the printer and plugged in to an outlet that you
know works.
 If the front-panel displays an error message while
initializing, make a note of the error message and
refer to
Message Descriptions .
 Switch the printer On, if the printer reaches the
Ready status, try and print a Demo Print. See
Internal Prints . If this prints correctly, the problem
is not with the printer. Test your computer
hardware and interface.
 Make sure that you have the correct
interface cable between the computer
and the printer and that it is firmly
connected to the correct ports.
 Check that your printer's graphics
language setting (in Device setup / Lang) matches
the requirements of your software.
 If you have changed your interface, switch the
printer off and then on again before trying to print.