HP DesignJet 500 - Manual (Page 95)

Media & Ink Introduction Front-Panel Other Index Solutions
Solving
Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Printer
Options
Problems Inserting the Ink
Supplies
Problems Reseating the Printhead
If you have inserted the printhead into the printhead
carriage assembly and the printer does not “beep”,
perform the following steps.
 Check that you have removed the protective tape
from the printhead.
 Insert the printhead into the carriage assembly but
this time close the cover using the latch.
 Clean the electrical contacts on both the
printheads and the printhead carriage assembly
using the carriage interconnect wiper procedure
refer to
Carriage Interconnect Wiper .
 Replace the printhead with a new one.
Problems Inserting the Ink Cartridge
1. Ensure that you have the correct HP No.81or HP
No.83 ink cartridge.
2. Ensure that the cartridge is the correct
color for that slot.
3. Ensure that the cartridge is the correct
orientation, with the color coded label at
the top.
CAUTION Never clean inside the ink cartridge
slots.
Problems Inserting the Printhead
1. Ensure that you have the correct HP No.81 or HP
No.83 printhead.
2. Ensure that you have removed the protective cap
from the printhead.
3. Ensure that the printhead is the correct color for
that slot.
4. Ensure that the printhead is the correct
orientation.
See the section Printhead Installation for details.
Problems Inserting the Printhead Cleaner
1. Ensure that you have the correct HP No.81 or HP
No.83 printhead.
2. Ensure that the printhead cleaner is the correct
color for that slot.
3. Ensure that the printhead cleaner is the
correct orientation.
See Printhead Cleaner Installation for details