Solve a problem, Hp support, Obtain electronic support hp support by phone – HP Officejet 6100 User Manual

Page 40: 5solve a problem

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5

Solve a problem

The information in General troubleshooting tips and resources suggests solutions to
common problems. If your printer is not operating correctly and those suggestions did
not solve your problem, try using one of the following support services to obtain
assistance.
This section contains the following topics:

HP support

General troubleshooting tips and resources

Solve printer problems

Print quality troubleshooting

Solve paper-feed problems

Solve problems using HP ePrint and HP websites

Solve wired (Ethernet) network problems

Solve wireless problems

Configure your firewall software to work with the printer

Solve printer management problems

Troubleshoot installation issues

Understand the Printer Status Report

Understand the network configuration page

Printhead maintenance

Clear jams

Control panel lights reference

HP support

If you have a problem, follow these steps
1.

Check the documentation that came with the printer.

2.

Visit the HP online support website at www.hp.com/go/customercare. This
website provides information and utilities that can help you correct many common
printer problems. HP online support is available to all HP customers. It is the
fastest source for up-to-date printer information and expert assistance and
includes the following features:

Fast access to qualified online support specialists

HP software and driver updates for the HP printer

Valuable troubleshooting information for common problems

Proactive printer updates, support alerts, and HP newsgrams that are
available when you register the printer

For more information, see Obtain electronic support.

3.

Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.

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Solve a problem

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