HP Officejet Pro 8500A - Manual (Page 116)

• Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change copy settings.
• Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change copy settings.
The printer prints half a page, then ejects the paper
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see Printer management tools and Understand the Self Test
Diagnostic Page.
HP cannot guarantee the quality of non-HP ink cartridges.
Paper mismatch
Check the settings
Verify that the loaded media size and type matches the control panel settings.
Solve scan problems
If the following topics do not help, see HP support for information about HP support.
NOTE: If you are starting the scan from a computer, see the HP software Help for
troubleshooting information.
• Scanner did nothing
• Scan takes too long
• Part of the document did not scan or text is missing
• Text cannot be edited
• Error messages appear
• Scanned image quality is poor
• Scan defects are apparent
Scanner did nothing
• Check the original
Make sure that the original is loaded correctly. For more information, see Load an
original on the scanner glass.
• Check the printer
The printer might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the printer reaches the READY
state.
Chapter 9
112 Solve a problem