Solve fax problems, The fax test failed – HP Officejet J4680 User Manual

Page 140

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Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see

Test fax setup

.

If the test fails, review the report for information on how to fix any problems found. For
more information, see

The fax test failed

.

The fax test failed

The display always shows Phone Off Hook

The device is having problems sending and receiving faxes

The device is having problems sending a manual fax

The device cannot receive faxes, but can send faxes

The device cannot send faxes, but can receive faxes

Fax tones are recorded on my answering machine

The phone cord that came with my device is not long enough

Color faxes do not print

The computer cannot receive faxes (Fax to PC)

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:

The "Fax Hardware Test" failed

The "Fax Connected to Active Telephone Wall Jack" test failed

The "Phone Cord Connected to Correct Port on Fax" test failed

The "Using Correct Type of Phone Cord with Fax" test failed

The "Dial Tone Detection" test failed

The "Fax Line Condition" test failed

Chapter 8

136

Maintain and troubleshoot

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