Advantech MARS-3100R/S - Manual (Page 78)

MARS-3100R/S User Manual 64
4.3 Troubleshooting
Follow the instructions below if any problems occur with basic operation of the
MARS-3100R/S. If problems cannot be resolved using these instructions, please
consult technical support.
4.3.1 Computer will not start
! Connect the AC adapter and/or charge the battery.
! Check to see a new battery is inserted and connected.
! Remove the battery and the AC adapter and reinstall both.
! Under conditions of extremely high or low temperature, it is possible that the
computer may not function. Use the MARS-3100R/S only within its recom-
mended operational parameters.
4.3.2 Computer does not resume operation after suspension
! Check to see if the AC adapter or any peripherals have been connected or dis-
connected prior to suspension. Reconnect the AC or remove the peripherals; it
may be necessary to restart the computer.
4.3.3 Computer will not enter into suspension mode
! Check to see that the computer is not connected to an active network.
! Shut off any applications that regularly access the hard drive.
4.3.4 Computer will not shut down
! Remove any peripheral devices, and try again.
4.3.5 Display remains off, or is not bright
! Make sure that the computer is turned on.
! The brightness display setting may be too low. (See section 3.2.4)
! The computer may be stuck in suspension mode.
– Check AC, restart or remove peripheral devices.
! An external monitor may be installed. Disconnect it and restart.
4.3.6 Computer touchscreen does not respond to the pen
! The touchscreen may not be calibrated. (See sections: 2.5 to 2.7)
! Attach a USB device to the system, like a keyboard. If it also fails to respond,
then the system may need to be reconfigured or reinstalled.
! Try restarting the computer and retest the pen before making major system
changes.
4.3.7 Headphones do not emit, or volume is too low
! The volume control may be set to mute. (See section: 3.6)
4.3.8 Peripherals do not respond
! Check to see if the device is enabled or turned on.
! Check the device drivers are installed and selected in BIOS.
! Shut down the computer. Unplug the devices. Restart the computer. Plug in the
devices to see if they are detected; if they are detected, they are “live.”