Troubleshooting, Common errors, Understanding error codes – Samsung ML-3471ND-XAA User Manual

Page 16: Brief description of meanings, Detailed description of meanings

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Troubleshooting_ 16

6.

Troubleshooting

This section gives helpful information on what to do if you face any problems.

Common errors

Cannot install driver on the computer using the SyncThru™Admin 5 system.

If you cannot install a driver on a remote computer, make sure of the following:

ADMIN$ is shared in the computer.

Simple File Sharing option is disabled on the computer.

Your access credentials are configured as local administrator’s rights.

Understanding error codes

The following table shows all the error codes SyncThru™ Admin 5 Driver Management defines. The error codes appear in
pop-up window messages or log messages.

Brief description of meanings

Detailed description of meanings

CODE

MEANING

19001

Host Not Found

19002

Invalid User Credential

19004

Incorrect Driver File

19006

Driver Installation Failed

19007

Timeout

19008

Driver Installation Failed

CODE

SEVERITY

REASON

SOLUTION

19001
Host Not Found

Warning

SyncThru™Admin 5 Driver
Management cannot connect to the
selected host due to any network
problem or others.

Check to see if the specified host is
connected to network

19002
Invalid User
Credential

Warning

You may have this error when
SyncThru™Admin 5 Driver
Management tries to connect to the
host, but the credentials are invalid.

Please check to see if the credentials
are correct. Then try again with
correct credentials.

19004
Incorrect Driver
File

Warning

You have tried to upload an invalid
driver file.

Please check to see if the driver file
is valid or download the driver file
again from the Samsung Download
Center.
(http://solution.samsungprinter.com)
Otherwise, check to see if your driver
file is corrupted. (See "Can I use any
driver file?" on page 18).

19006
Driver
Installation
Failed

Warning

The installer cannot install the driver.

Please make sure that you have
rights to install the driver on the host
(i.e. read/write to \\host\$system and
start/stop the Windows Service
Applications).

19007
Timeout

Warning

Remote system does not respond.

Check the remote computer; maybe
it hangs. Also the driver you have
added might not be certified and the
Microsoft warning window will
appear. In this case, change the
driver.

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