Detailed description of meanings, Common – Samsung ML-3471ND-XAR User Manual

Page 83

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Troubleshooting_ 83

Detailed description of meanings

The following tables are classified according to modules.

[XXX] can be a model, group, or a host name.

Common

CODE

SEVERITY

REASON

SOLUTION

10003
Device [xxx] is not
accessible

Warning

SyncThru™ Admin 5 cannot
connect to the selected
device.

Please make sure of the following:

1

Check the network connection of the
server on which you have installed
SyncThru™ Admin 5 .

2

Check if there is any network problem
between the selected device and
SyncThru™ Admin 5 . You can test
network connection with pinging.

3

Check to see if the device is available
on the network.

4

If there is no problem with the network
connection, please retry the operation.
It can be possible that there might be
temporary network problems, such as
high level of network traffic.

10005
Group with name
[xxx] already exists

Warning

The group name you have
typed is the same as one of
the groups stored in the
SyncThru™ Admin 5 ‘s
database.

Please enter another name for the group.

10006
Device [xxx] is
blocked

Warning

When you start discovery or
try adding a device, this error
means that the device has
been blocked and cannot be
added to the SyncThru™
Admin 5. You might have
deleted the device with the
option, ‘Delete devices from
system and block
’ last time.

If you still want to block this device, you can
ignore this error.
Otherwise, follow the steps below:

1

From SyncThru™ Admin 5, click
Settings menu > Settings > Device
Management > Blocked Devices.

2

You can see that the device is in the
blocked devices list.

3

Select the device and click the

button above the list. Then you can add
or discover the device. Please retry
discovery (See "Starting Discovery" on
page 37)
.

10007
Wrong user name
or password

Warning

You have entered wrong
credentials for local device
discovery.

In order to discover locally connected devices,
you need to provide correct user credentials for
the host computer which the devices are
connected. Please check the user ID and
password you have entered. The credentials
should have administrator access.

10008
No devices found
on host [xxx]

Warning

The configured host
computer has no locally
connected devices.

Make sure that the configured host computer
has locally connected devices.

10009
Plug-in file is
corrupted

Severe

The file you are trying to
upload for installing the
plug-in is incorrect. The file is
definitely wrong or can be
corrupted.

If you have downloaded the file from the
Samsung site http://www.samsungprinter.com,
please contact the Samsung site manager.
Otherwise, please check where you have
gotten this file from or contact who sent the file.

Or try downloading the latest version of the
plug-in from the Samsung solution site http://
solution.samsungprinter.com.

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