Fax problems, Common postscript problems, Fax problems common postscript problems – Samsung SCX-6555N-XBG User Manual

Page 114

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114 _Troubleshooting

Fax problems

Common PostScript problems

The following situations are PS language specific and may occur when

several printer languages are being used.

CONDITION

SUGGESTED SOLUTIONS

The machine is not

working, there is no

display and the

buttons are not

working.

Unplug the power cord and plug it in again.

Ensure that there is power being supplied to

the electrical outlet.

No dial tone sounds.

Check that the phone line is properly

connected.

Check that the phone socket on the wall is

working by plugging in another phone.

The numbers stored

in memory do not

dial correctly.

Make sure that the numbers are stored in

memory correctly. Print a Fax Phone Book

list. (See "Setting up a fax phonebook" on

page 64.)

The original does not

feed into the

machine.

Make sure that the paper is not wrinkled and

you are inserting it in correctly. Check that

the original is the right size, not too thick or

thin.

Make sure that the DADF is firmly closed.

The DADF rubber pad may need to be

replaced. Contact a service representative.

Faxes are not

received

automatically.

The receiving mode should be set to Fax.

Make sure that there is paper in the tray.

Check to see if the display shows any error

message. If it does, clear the problem.

The machine does

not send.

Make sure that the original is loaded in the

DADF or on the scanner glass.

Check the fax machine you are sending to,

to see if it can receive your fax.

The incoming fax has

blank spaces or is of

poor-quality.

The fax machine sending you the fax may

be faulty.

A noisy phone line can cause line errors.

Check your machine by making a copy.

The toner cartridge may be empty. Replace

the toner cartridge. (See "Replacing the

toner cartridge" on page 93.)

Some of the words

on an incoming fax

are stretched.

The fax machine sending the fax had a

temporary document jam.

There are lines on

the originals you

sent.

Check your scan unit for marks and clean it.

(See "Cleaning the scan unit" on page 92.)

The machine dials a

number, but the

connection with the

other fax machine

fails.

The other fax machine may be turned off, out

of paper, or cannot answer incoming calls.

Speak with the other machine operator and

ask her/him to solve out the problem.

Faxes do not store in

memory.

There may not be enough memory space to

store the fax. If the display shows the low Fax

memory is full. Print or remove received fax

Job message, delete any faxes you no longer

need from the memory and then try to store the

fax again. Please call for service.

Blank areas appear

at the bottom of each

page or on other

pages, with a small

strip of text at the

top.

You may have chosen the wrong paper

settings in the user option setting. For details

about paper settings. (See "Setting the paper

size and type" on page 39.)

To receive a printed or screen-displayed message when PostScript

errors occur, open the Print Options window and click the desired

selection next to the PostScript errors section.

PROBLEM

POSSIBLE

CAUSE

SOLUTION

PostScript file

cannot be

printed.

The PostScript

driver may not be

installed correctly.

Install the PostScript

driver, referring to

Software section.

Print a configuration page

and verify that the PS

version is available for

printing.

If the problem persists,

contact a service

representative.

“Limit Check

Error” message

appears.

The print job was

too complex.

You might need to reduce the

complexity of the page or

install more memory.

A PostScript

error page prints.

The print job may

not be PostScript.

Make sure that the print job is

a PostScript job. Check to

see whether the software

application expected a setup

or PostScript header file to be

sent to the machine.

The optional tray

is not selected in

the driver.

The printer driver

has not been

configured to

recognize the

optional tray.

Open the PostScript driver

properties, select the Device

Settings tab, and set the Tray

option of the Installable

Options section to Installed.

CONDITION

SUGGESTED SOLUTIONS

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