Troubleshooting, Check list – Samsung CA17JSBL-ARS User Manual

Page 25

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Check List

Symptom

Check List

Solutions

The screen shows

strange colors or
just black and white.

Is the screen displaying only

one color as if looking at the
screen through a cellophane
paper?

Check the signal cable connection.


Make sure the video card is fully
inserted in it's slot.

Have the screen colors become
strange after running a program

or due to a crash between
applications?

Reboot the computer.

Has the video card been set
properly?

Set the video card by referring to the
video card manual.

The screen
suddenly has
become

unbalanced.

Have you changed the video
card or the driver?

Adjust screen image position and
size using the OSD.

Have you adjusted the
resolution or frequency to the

monitor?

Adjust the resolution and frequency
at the video card.

(Refer to the

Preset Timing Modes

).

The screen can be unbalanced due to the cycle of the video card
signals. Readjust Position by referring to the OSD.

The screen is out of
focus or OSD
cannot be adjusted.

Have you adjusted the
resolution or frequency on the
monitor?

Adjust the resolution and frequency
of the video card.
(Refer to the

Preset Timing Modes

).

The screen is

partially distorted.

Are there any magnetic

products such as an adapter,
speaker or a high voltage wire
near the monitor?

Enter the OSD and perform a

"Degauss".

Keep the monitor away from any
magnetic products.

LED is blinking but
no images on the
screen.

Is the frequency properly
adjusted when checking the
Display Timing on the menu?

Adjust the frequency properly by
referring to the video card manual
and the

Preset Timing Modes

.

(The maximum frequency per

resolution may differ from product to
product.)

There are only 16
colors shown on the
screen. The screen

colors have
changed after
changing the video
card.

Have the Windows colors been
set properly?

For Windows 95/98/ME/XP/2000:
Set the colors properly at the
Control Panel, Display, Settings.

For Windows 3.1:

Adjust the colors of the screen using
the VGA utility provided by the video

card.

Has the video card been set
properly?

Set the video card by referring to the
video card manual.

There is a message

that reads
"Unrecognized
monitor, Plug & Play
(VESA DDC) monitor
found".

Have you installed the monitor

driver?

Install the monitor driver according to

the Driver Installation Instructions.

See the video card manual to
see if the Plug & Play (VESA
DDC) function can be
supported.

Install the monitor driver according to
the Driver Installation Instructions.

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