Samsung SM-G900PZWASPR User Manual
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Status Messages
Message Description
Self Check Error
A fault was detected with your phone. If this error recurs, note
the error and contact Sprint Customer Service.
Self Check Fail
An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint
Customer Service.
Wrong PIN
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call
Sprint Customer Service to have it unlocked. Sprint sets the
default to PIN off; if you elect to enable the PIN then you will
need to contact Sprint for the default PIN and PUK.
PIN Blocked. Call Your
Provider
An incorrect SIM PIN was entered three consecutive times.
You will be unable to send or receive calls on your phone.
Contact Sprint Customer Service to obtain the PIN Unblocked
Key (PUK) code. Sprint sets the default to PIN off; if you elect
to enable the PIN then you will need to contact Sprint for the
default PIN and PUK.
Insert SIM
Your SIM Card is not being detected. Please check to ensure
that you have inserted the SIM Card.
Check SIM Card
Please check your SIM card to make sure it is properly
inserted.
Contact Sprint for Assistance with International
Service
If you experience any issues with voice or data services while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
●
First try powering your phone off and then back on; this will force your phone to reregister with the
network.
●
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your issue
as quickly as possible:
●
Your wireless phone number.
Sprint Worldwide Wireless Service
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