Samsung HW-F551-ZA - Manual (Page 23)

23
ENG
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TROUBLESHOOTING
Refer to the table below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Symptom Check Remedy
The unit will not turn on. • Is the power cord plugged into
the outlet?
• Connect the power plug to the
outlet.
A function does not work when the
button is pressed. • Is there static electricity in the
air?
• Disconnect the power plug and
connect it again.
Sound is not produced. • Is the unit properly connected
to your TV?
• Is the Mute function on?
• Is the volume set to minimum?
• Connect it correctly.
• Press the Mute button to
cancel the function.
• Adjust the volume.
The Picture does not appear on a TV
when the function is selected. • Is the TV connected properly? • Connect it correctly.
The remote control does not work. • Are the batteries drained?
• Is the distance between remote
control and main unit too far?
• Replace with new batteries.
• Move closer to the unit.
The sound from the left/right
channels are reversed. • Are the left/right audio output
cables from the TV connected
properly?
• Check the left/right channel and
connect it/them correctly.
The SoundShare (TV pairing) failed. • Does your TV support
SoundShare?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Reset the TV MODE and
connect again.
• SoundShare is supported by
some Samsung TVs released
after 2012. Check your TV to
see if it supports SoundShare.
• Update your TV with the latest
firmware.
• Contact the call center.
• Press button for 5 seconds
to reset the product.
troubleshooting