Troubleshooting, 923nw – Samsung LS20HANKBHDZS User Manual

Page 33

Advertising
background image

Model

Check List

Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call

the phone number on the

Information section or contact your dealer

.


Symptom

Check List

Solutions

No images on the
screen. I cannot turn

on the monitor.

Is the power cord connected
properly?

Check the power cord connection
and supply.

Can you see "Check Signal Cable"

on the screen?

(Connected using the D-sub

cable)

Check the signal cable connection.

If the power is on, reboot the
computer to see the initial screen

(the login screen), which can be
seen.

If the initial screen (the login screen)
appears, boot the computer in the

applicable mode (the safe mode for
Windows ME/XP/2000) and then
change the frequency of the video

card.
(Refer to the

Preset Timing Modes

)

Note: If the initial screen (the login

screen) does not appear,

contact

the Service Center or your dealer

.

Can you see "Not Optimum
Mode","Recommended Mode

1440 X 900 60 Hz" on the screen?

You can see this message when the
signal from the video card exceeds

the maximum resolution and
frequency that the monitor can

handle properly.

Adjust the maximum resolution and

frequency that the monitor can
handle properly.

There is no image on the screen.

Is the power indicator on the monitor
blinking at 1 second intervals?

The monitor is in PowerSaver mode.


press a key on the keyboard to

activate the monitor and restore the
image on the screen.

I cannot see the On
Screen Display.

Have you locked the On Screen
Display (OSD) Menu to prevent
changes?

Unlock the OSD by pressing the
MENU button for at least 5 seconds.

The screen shows

strange colors or just
black and white.

Is the screen displaying only one

color as if looking at the screen
through a cellophane paper?

Check the signal cable

connection.Make sure the video
card is fully inserted in it's slot.

SyncMaster 923NW

Advertising
This manual is related to the following products: