Samsung SGH-T369ZKDTMB - Manual (Page 120)

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Diagnostic Tools
A customer care (diagnostic) solution is provided on this handset. This solution allows your carrier to efficiently solve
subscriber service issues from a T-Mobile portal. To use this feature:
1. From the Idle menu, dial 611 then press from the handset to diagnose.
Self-Help software immediately captures the call and displays a menu screen that displays frequently asked
questions, troubleshooting and other tips and tricks.
2. Using this portal, you can automatically configure your handset, using step-by-step instructions. You can also
make account inquiries and pay bills.
Note: For more information, please contact T-Mobile customer service.