Samsung HT-D4500-ZA - Manual (Page 65)

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Other Information
Symptom Check/Remedy
PC Share Manager function
I can see folders shared through
the PC Share Manager, but I
cannot see the fi les. • Share Manager displays only Image, Music, and Movie fi les. Files that do not
correspond to these categories may not be displayed.
AllShare function
Video is played intermittently. • Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The Wireless connection between the server and the product is unstable.
Check the connection.
AllShare connection between TV
and PC is unstable. • IP addresses under the same subnetwork should be unique. If they are not, IP
interference can cause this phenomenon.
• Check if you have a fi rewall enabled.
If so, disable the fi rewall function.
BD-LIVE
I cannot connect to the BD-LIVE
server. • Check whether the network connection is functioning by using the Network
Test menu.
• Check whether a USB memory device is connected to the product.
• The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available memory in BD Data Management. (See page 37)
• Check whether the BD-Live Internet Connection menu is set to Allow (All).
• If the recommendations above fail, contact the content provider or update the
product's fi rmware to the latest version.
When using the BD-LIVE service,
an error occurs. • The memory device must have at least 1GB of free space to accommodate the
BD-LIVE service.
You can check the available memory in BD Data Management. (See page 37)
NOTE
When the factory default settings are restored, all the user data stored in BD data is deleted.
Repairs
If you contact us to repair your product, an administration fee may be charged if either:
An engineer is called out to your home at your request and there is no defect in the product.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or begin
any work on your product.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair
your product.
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HT-D4500_XAA_1223.indd 65 HT-D4500_XAA_1223.indd 65 2011-12-23 3:40:36 2011-12-23 3:40:36