HID DTC1000/4000 User Guide - Manual (Page 112)

© 2012 HID Global Corporation All rights reserved
DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
112
Section 10: HID Global Technical Support
The purpose of this section to provide you with an efficient, step-by-step procedure to be used when
contacting HID
GLOBAL Technical Support as needed for this Card Printer.
Step Procedure
1 Contact the HID Global Technical Support Group by phone at (866)607-7339
Ext #6
or by fax at (952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support via the Web: www.hidglobal.com
2 Position a phone near the Printer and Computer so the technician can help to
troubleshoot the Printer(s).
3 Please have a self-test and a sample card ready when calling HID Technical
Support.