Troubleshooting with the error message table – HID DTC1000/4000 User Guide User Manual
Page 94
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DTC1000/DTC1000M/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.5)
94
Troubleshooting with the Error Message Table
Error Message
Cause
Solution
# 99
Ribbon Error
The Print Ribbon has either
broken or jammed.
If jammed, clear the jam.
If broken, repair by taping the
Ribbon back on to the take- up
core.
Press the Pause button to
continue or the ON/OFF
button to cancel.
# 100
Ribbon RFID Error
There is no Ribbon or the
Ribbon tag information is
corrupted or incorrect.
Verify the Printer Driver
settings for correct Ribbon.
Try a new Ribbon and
continue.
Press the ON/OFF button to
cancel.
# 102
# 103
# 104
#3
Headlift Error
This is a problem with the
Printhead Lift.
Reset the Printer and try
again.
If this problem persists, call for
technical assistance.
# 106
Job Data Error
The print data sent to the
Printer is corrupt or has been
interrupted.
Check the interface cable.
Select the ON/OFF button to
cancel this print job and then
resend the job.