Sony TDM-NC1 - Manual (Page 34)

34 GB
Should you encounter a problem with your
system, do the following:
1
Make sure the DIGITAL MEDIA PORT cable
of the unit is connected to the AV system
with DIGITAL MEDIA PORT interface (Sony
DAV series, etc.).
2
Find your problem in the troubleshooting
checklist below and take the indicated
corrective action.
If the problem persists after doing all of the
above, consult your nearest Sony dealer.
Note that if service personnel changes some
parts during repair, these parts may be retained.
When bringing the system in for repairs, be sure
to bring in the entire system.
This product is a system product, and the entire
system is needed to determine the location
requiring repair.
General
There is no sound.
• Check the connections.
• Check the connected AV system’s volume.
There is severe hum or noise.
• Move the unit away from the source of noise.
The remote does not function.
• Remove the obstacle.
• Move the remote closer to the unit.
• Replace the CR2025 battery.
• Locate the unit away from the fluorescent light.
Network
The desired server cannot be found.
• Restart the computer.
• Check the WIRELESS/WIRED selector on the
network unit.
• Check the network settings on your computer.
• Start up the server you want to use on your
computer.
• Check the network settings on the unit side.
• Set the router or hub again correctly. For details,
see the instruction manual of the router or hub.
• When setting a firewall other than that provided
with the OS, refer to Troubleshooting in the “M-
crew Server Ver. 2.5” Installation Instructions
included on the supplied CD-ROM.
• Reduce the number of servers that can be
connected to 10 servers or less (page 31).
• Follow the procedure below and reconnect to the
server.
1. Press MENU.
2. Select “SERVER?” in the network menu
(page 31), then press ENTER.
3. Press ./> repeatedly to select the
desired media server, then press ENTER.
Tracks registered to a server cannot be
selected by the unit.
• Track selection, playback and other operations on
the unit side may not be possible for servers other
than M-crew Server Ver. 2.5.
The sound skips.
• Sound skipping may occur in the following cases:
– When music is being recorded onto the server
– When the computer is running many
applications
– When the network status is crowded
– When multiple unit systems are performing
playback simultaneously
• When the computer and the wireless LAN router
are connected by a wireless connection, change it
to a wired connection.
• When the wireless LAN router and the unit are
connected by a wireless connection, position the
unit as close to the wireless LAN router as
possible.
Track names are not displayed.
• Some types of input characters cannot be
displayed by the unit, even if they can be
registered and displayed on the server.
Operation commands take time.
• Depending on the condition of the server, it may
take a while until operation proceeds. For
example, when there is no response after pressing
m/M, keep pressing m/M for a while.
Afterwards, operation should begin.
Wireless connection does not work well.
• Check that the wireless settings (SSID, Security
mode, wireless network key) match the settings of
your wireless LAN router.
• Check that your wireless LAN router uses the
latest firmware version. If it is not the latest
version, updating the firmware may improve the
communication quality. For details, refer to the
operation manual of your wireless LAN router.
• Make sure not to place the unit in a metallic TV
stand, etc.
Troubleshooting
Problems and remedies