Sony TDM-NC1 - Manual (Page 32)

32
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Troubleshooting
Should you encounter a problem while installing or uninstalling M-
crew Server, use the following troubleshooting to remedy the problem.
If the problem persists after checking all the below items, consult your
nearest Sony dealer.
In case an error message appears, it is recommended that you write it
down.
The screen does not respond, or the responses are incorrect
M-crew Server does not start up
The message “Gracenote information not found.” appears
• Try turning the unit off and then on again, and restart
your computer.
• Start up another software that you use frequently, and
confirm that the computer is functioning normally.
• Try uninstalling M-crew Server and then reinstalling it
again.
• The user privileges are not administrator.
M-crew Server can be used only by users with administrator
privileges. To use M-crew Server, change the user privileges to
administrator or log on as a user with administrator privileges.
• Make sure that Internet access has been properly
performed.
• If using a proxy server, make sure that the proxy server
is set correctly in the “PROXY SETTINGS” window.