Sony PCG-GRX580P - Manual (Page 182)

Support Options
If you have questions about your notebook or the preinstalled software, refer to the following sources for answers in the
sequence listed below.
1 VAIO ® Notebook User Guide
The online VAIO ® Notebook User Guide and the printed VAIO ® Notebook Quick Start provide you with information on how to
maximize your notebook capabilities and solve common problems. (Windows ® XP) To access the User Guide, click Start on
the Windows ® taskbar, select Help and Support, and click VAIO User Guide. (Windows 2000) To access the User Guide, click
Start on the Windows taskbar, select VAIO Help Center, and VAIO Documentation. The quick start is supplied with your
notebook.
2 Software Manuals and Online Help Files
The software preinstalled on your notebook may come with an online manual. These manuals are stored on the hard disk
drive as online Help files. You can find the Help files from the Help menu under the specific software application. Some
software applications may come with a printed manual.
3 Operating System Online Support
Your notebook comes preinstalled with Microsoft ® Windows ® . For operating system support, you can access Microsoft ®
customer support at: http://support.microsoft.com/directory/ .
4 VAIO Support Agent
(Windows XP) You can find VAIO Support Agent by clicking the Start button and then selecting Help and Support. (Windows ®
2000) You can find VAIO Support Agent from the Windows desktop. Using advanced diagnostic technology, Sony's VAIO
Support Agent runs scheduled protections of your applications, network settings, and other important software settings.
When your software is protected, you can use VAIO Support Agent to repair software problems by restoring your software
to any of the previously protected states.
5 Sony Computing Support
This service provides instant access to information on commonly encountered problems. Enter a description of your problem
and the Knowledge Database searches for the corresponding solutions online. You can access Sony Computing Support at:
http://www.sony.com/pcsupport .
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to commonly asked questions. You can
use this automated service to request a list of available topics, then select the topics that you want to receive. To contact
the Sony fax-on-demand service, call: 1-888-4-SONY-PC (1-888-476-6972).
7 Sony Customer Support
Software support is available free of charge for 90 days after the original date of purchase. You can call and speak with a
Sony Customer Support Representative without using your notebook by calling: 1-888-4-SONY-PC (1-888-476-6972).
Page 182