Sony NWZ-S738FBNC - Manual (Page 141)

NWZ-S636F / S638F / S639F / S736F / S738F / S739F .GB.4-112-190-11(1)
Troubleshooting 11 11
Connection with a computer
Symptom Cause/Remedy
Media Manager for
WALKMAN does not
start up.
 Y our computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
“Connecting” or
“Connected USB (MTP)”
does not appear when
connected to the
computer with the
supplied USB cable.
 Th e USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 Use the supplied USB cable.
 A US B hub is being used.
 Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
 Th e computer is running another software other
than the one used for transferring.
 Disconnect the USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
 “ Connecting” or “Connected USB (MTP)” may not
appear on the player, depending on the software
environment that is running on your computer.
 Activate Windows Media Player, or Windows
Explorer.
The player is not
recognized by the
computer when it is
connected to the
computer.
 Th e USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 A US B hub is being used.
 Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
 The USB port on your computer may have a
problem. Connect the player to another USB port on
your computer.
Continued 
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