Sony PCG-R505GL - Manual (Page 138)

VAIO Computer Quick Start
138
VAIO Support Agent
Sony Electronics Inc.
VAIO Support Agent provides immediate, interactive, online support with
information about your preinstalled software and answers to frequently asked
questions.
WinDVD®
InterVideo, Inc.
WinDVD software is a simple-to-use DVD player including all the features you
would expect to find in a standard consumer DVD player, while also offering
advanced display and navigation features such as zoom, pan, bookmark, and time
search.
Frequently asked questions
What do I do when my program stops responding or crashes?
❑ Try restarting your computer.
1 Click Start on the Windows® taskbar, and click Turn Off Computer.
2 Click Restart.
❑ If restarting your computer does not work, contact the software publisher or
designated provider for technical support. See “Program Support
Information” for contact information.
Why does the message, “You must insert the Application CD into your optical
drive” appear, and the program does not start?
❑ Some titles require specific files that are located on the Application
Recovery CD. Insert the disc, and try starting the program again.
❑ Your optical drive may not be reading the disc.
❑ Make sure you place the CD in the tray with the label side facing up.
❑ Make sure the optical drive is properly connected to your computer. See
“Connecting External Optical (Disc) Drives” for more information.