Troubleshooting the modem – Sony PCG-R505TL User Manual

Page 136

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VAIO® R505 SuperSlim Pro™ Notebook User Guide

136

The application cannot find a file while a PC card is inserted.

Some PC cards when inserted in a notebook that is connected to the docking
station may change the drive letters of the disk drives in the docking station. If
this occurs, an application you are using may not be able to find files.

To correct this condition perform one of the following steps:

Remove the PC card and restart your notebook, and do not insert the PC card
while using that application.

Change the drive letters of the disk drives of the docking station or of the PC
card. Refer to the Windows help files or the manuals of the application to
change the drive letters.

Troubleshooting the Modem

My modem does not work.

Check that the phone line is plugged into the line jack. See ”Using a Phone
Line”
for details.

Check that the phone line is working by plugging the line in an ordinary
phone and listening for a dial tone.

Verify that the phone number the program is dialing is correct.

Verify that the software you are using is compatible with the notebook’s
modem. (All preinstalled Sony programs are compatible.)

My modem connection is slow.

Your notebook is equipped with a 56K/V.90 compatible modem. Many factors
may influence modem connection speed, including telephone line noise or
compatibility with telephone equipment (such as fax machines or other modems).
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider, proceed as follows:

Have your phone company verify that your phone line is free from any line
noise.

If your problem is fax-related, check that there are no problems with the fax
machine you are calling and that it is compatible with fax modems.

If you are having a problem connecting with your Internet Service Provider,
check that the ISP is not experiencing technical problems.

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