APC AP7003 - Manual (Page 23)

19
Troubleshooting continued
If problems
persist For problems not covered in the troubleshooting chart, or if the
problem persists, follow this procedure:
1. Note the serial number and date of purchase of the
NetworkAIR 1000. Contact Customer Support at a phone
number or address on the back cover of this manual.
2. Be prepared to provide a description of the problem. A
technician will help solve the problem over the phone, if
possible, or will give you a return material authorization
(RMA) number.
3. If the unit is under warranty, repairs or replacement is free
of charge. If the warranty has expired, there will be a
charge for repair or replacement.
4. Pack the unit carefully to avoid damage in transit. Damage
sustained in transit is not covered under the warranty.
Enclose a letter in the package with your name, address,
RMA
number, a copy of the sales receipt, daytime phone
number, and check (if applicable).
5. Mark the
RMA
number clearly on the outside of the ship-
ping carton. The factory will not accept any materials with-
out this marking.
6. Return the unit by insured, prepaid carrier to the address
provided by the Customer Support technician.