Sony SAT-HD300 - Manual (Page 119)

118
TROUBLESHOOTING
Sony and DIRECTV are dedicated to providing you with quality support and customer service. If you have questions or
difficulties that you cannot resolve using the tips in this troubleshooting section, consult your dealer or call DIRECTV at
1-800-DIRECTV (1-800-531-5000) regarding DIRECTV
® Service problems and contact the Sony Satellite System
Information Center at 1-800-838-7669 regarding problems with your DIRECTV ® HD Receiver.
SYMPTOMS SOLUTIONS
No power.
No signal.
No picture.
Macroblocking in picture.
No Signal message.
Searching for satellite signal. Please
standby OSD/VFD.
- Is the AC power cord plugged in?
- Check your antenna input or location.
- Check your cable input.
- Check your satellite input or set up.
- Make sure that the correct format is selected.
- Press the FORMAT button on the front panel to change formats. (see
section 4-1)
- Make sure that the right component type is selected.
If the DIRECTV ® HD Receiver is connected to your monitor or TV via
Y/Pb/Pr port on the back panel, the “TYPE” switch must be flipped to the
left. Otherwise, you may not be able to see a picture. (see section 3-5)
If the DIRECTV HD Receiver is connected to your monitor or TV via
RGB/DVI-HDTV port on the back panel, the “TYPE” switch must be
flipped to the right. Otherwise, you may not be able to see a picture. (see
section 3-5).
- Make sure the Initial Setup process has been performed (see section
8-7).
- Select the Auto Channel Scan or Manual Channel Add functions if you
have not already done so (see section 8-8).
- If you are only receiving a few satellite channels, you may need to call
your service provider to have your programming activated.
- Check to make sure all the cables are installed correctly and that the
proper source is selected on your TV. For example, channel 3 or 4, 480i.
- The satellite or digital TV signal strength may be low. Check the signal
strength and adjust the satellite dish or TV antenna as recommended by
the dish or antenna installation instructions (see section 8-7).
- Make sure the broadcaster or service provider is supplying programming
on the selected channel. Use the SIGNAL button to check for digital
video signals (see section 4-2).
- You may be trying to access a pay per view program. Follow the
on-screen instructions to order the program.
- Due to copyright restrictions, you may not be able to view some high-
definition programs in the high-definition format.
- Make sure the Access Card is inserted correctly.
- For more information about connections, please refer to Section 3 of this
manual.