Types of warranty service – Lenovo ThinkPad T43p User Manual
Page 93
Types
of
Warranty
Service
If
required,
your
Service
Provider
will
provide
repair
or
exchange
service
depending
on
the
type
of
warranty
service
specified
for
your
Machine
in
the
above
table
and
as
described
below.
Scheduling
of
service
will
depend
upon
the
time
of
your
call
and
is
subject
to
parts
availability.
Service
levels
are
response
time
objectives
and
are
not
guaranteed.
The
specified
level
of
warranty
service
may
not
be
available
in
all
worldwide
locations,
additional
charges
may
apply
outside
your
Service
Provider’s
normal
service
area,
contact
your
local
Service
Provider
representative
or
your
reseller
for
country
and
location
specific
information.
1.
Customer
Replaceable
Unit
(
″CRU″)
Service
Lenovo
will
ship
CRUs
to
you
for
you
to
install,
Tier
1
CRUs
are
easy
to
install
whereas
Tier
2
CRUs
require
some
technical
skill
and
tools.
CRU
information
and
replacement
instructions
are
shipped
with
your
Machine
and
are
available
from
Lenovo
at
any
time
on
your
request.
You
may
request
that
a
Service
Provider
install
CRUs,
at
no
additional
charge,
under
the
type
of
warranty
service
designated
for
your
Machine.
Lenovo
specifies
in
the
materials
shipped
with
a
replacement
CRU
whether
a
defective
CRU
must
be
returned.
When
return
is
required,
1)
return
instructions
and
a
container
are
shipped
with
the
replacement
CRU,
and
2)
you
may
be
charged
for
the
replacement
CRU
if
Lenovo
does
not
receive
the
defective
CRU
within
30
days
of
your
receipt
of
the
replacement.
2.
On-site
Service
Your
Service
Provider
will
either
repair
or
exchange
the
failing
Machine
at
your
location
and
verify
its
operation.
You
must
provide
suitable
working
area
to
allow
disassembly
and
reassembly
of
the
Lenovo
Machine.
The
area
must
be
clean,
well
lit
and
suitable
for
the
purpose.
For
some
Machines,
certain
repairs
may
require
sending
the
Machine
to
a
designated
service
center.
3.
Courier
or
Depot
Service
*
You
will
disconnect
the
failing
Machine
for
collection
arranged
by
your
Service
Provider.
A
shipping
container
will
be
provided
to
you
for
you
to
return
your
Machine
to
a
designated
service
center.
A
courier
will
pick
up
your
Machine
and
deliver
it
to
the
designated
service
center.
Following
its
repair
or
exchange,
the
service
center
will
arrange
the
return
delivery
of
the
Machine
to
your
location.
You
are
responsible
for
its
installation
and
verification.
4.
Customer
Carry-In
or
Mail-In
Service
You
will
deliver
or
as
your
Service
Provider
specifies
(prepaid
unless
specified
otherwise)
the
failing
Machine
suitably
packaged
to
a
designated
location.
After
the
Machine
has
been
repaired
or
exchanged,
it
will
be
made
available
for
your
collection
or,
for
Mail-in
Service,
the
Machine
will
Appendix
B.
Warranty
information
71