Brother Fax Machine MFC-J425W - Manual (Page 79)

Troubleshooting
65
B
Troubleshooting
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IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you are having difficulty with your machine
B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (uuQuick Setup Guide)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges uu page 49.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages uu page 55.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges uu page 49.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online.
(Windows ® XP)
Click Start and then Printers and Faxes. Right-click Brother MFC-XXXXX
(where XXXXX is your model name). If the printer is offline, it will show
Use Printer Online. Select this option to enable the printer.
(Windows Vista
®
)
Click , Control Panel, Hardware and Sound and then Printers. Right-click
Brother MFC-XXXXX (where XXXXX is your model name). If the printer is offline,
it will show Use Printer Online. Select this option to enable the printer.
(Windows ® 7)
Click and then Devices and Printers. Right-click Brother MFC-XXXXX
(where XXXXX is your model name) and choose See what’s printing. Click
Printer and make sure that Use Printer Offline is unchecked.