UVP DigiDoc-It Imaging System - Manual (Page 10)

DigiDoc-It Imaging System 9
Service Procedures
Return Procedure
A Returned Goods Authorization (RGA) number must be obtained from UVP Customer Service before returning
any product.
Replacement Parts and Accessories
Accessories are available for use with the DigiDoc-It Imaging Systems. Contact UVP’s offices at the telephone
numbers below for replacement parts for DigiDoc-It equipment. For transilluminator replacement parts, refer to
the separate manual for the transilluminators included with your shipment.
Description Part Numbers
Drawer (for Benchtop Transilluminators)
98-0068-01
Doc-ItLS Analysis Software 97-0185-02
Thermal Printer, Digital (115/230V) 89-0069-06
Thermal Printer, Digital (230V) 89-0069-07
Thermal Printer, Digital (230V for Europe) 98-0069-15
Thermal Paper, 4 rolls (800 images) 89-0038-01
Thermal paper, 16 rolls (3200 images) 89-0038-04
Thermal Paper, 40 rolls (8000 images) 89-0038-05
UV to White Light Converter Plate (21x26cm) 38-0191-01
UV to White Light Converter Plate (20x40cm) 38-0191-02
Visi-Blue Converter Plate (21x26cm) 38-0200-01
Visi-Blue Converter Plate (20x40cm) 38-0200-02
Filter, 50mm, sq., SYBR Green and EGFP 38-0219-01
Filter, 50mm, sq., Ethidium Bromide 38-0220-01
Technical Assistance
UVP offers technical support on all of its products. If there are questions about the product’s use, operation or
repair, please contact our offices at the locations below, or go to UVP’s web site and click the Tech Support >
BioImaging Systems.
If residing in North America, South
America, East Asia or Australia:
If residing in Europe, Africa, the Middle
East of Western Asia:
Call (800) 452-6788 or (909) 946-3197,
and ask for Customer Service during
regular business days, between 7:00 am
and 5:00 pm, PST.
Call +44(0) 1223-42002, and ask for
Customer Service during regular business
days between 9:00 am and 5:30 pm.
E-mail your message to:
[email protected]
E-mail your message to: [email protected]
Fax Customer Service, and send it to (909)
946-3597
Fax Customer Service, and send it to: +44(0)
1223-420561
Write to: UVP, LLC 2066 W. 11
th
Street,
Upland, CA 91786 USA
Write to: Ultra-Violet Products Ltd
Unit 1, Trinity Hall Farm Estate, Nuffield Road,
Cambridge CB4 1TG UK