Rockwell Automation 2711P PanelView Plus Terminal User Manual User Manual
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Publication 2711P-UM001JEN-P - November 2009
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Troubleshoot the System Chapter 9
Resolve Problems with Keypad
The screen cursor is not visible.
Verify that the cursor is enabled.
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Touch Screen>Cursor.
•
In PanelView Plus CE, open the Display control panel application and
select the Cursor tab.
The touch screen does not accept touch input.
Attach a USB mouse to check whether the problem is with the touch screen or
the application.
•
If the mouse works, but the touch screen does not, then the touch driver or
touch screen is not functioning properly.
•
If both the mouse and the touch screen are not working, then it is an
application problem.
Touch input and dragging is inaccurate. The
touch screen is present and working but
requires calibration.
Calibrate the touch screen.
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Touch Screen>Calibration.
•
On PanelView Plus CE devices, you can also open the Touch control panel
application and select the Calibration tab.
(1)
If you are unable to resolve the problem, replace the 700 to 1500 display module or bezel.
Problem
Recommended Action
(1)
Page
Problem
Recommended Action
(1)
Page
The hold-off delay may be longer than expected
or multiple key presses might be inhibited by
multi-key lockout.
Home, End, Page Up or Page Down are not
supported when single key or multi-key lockout
is enabled.
Check keypad settings.
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Keypad.
•
On PanelView Plus CE devices, you can also open the Keypad control
panel application.
The keypad is not accepting key input.
Check the key input by attaching a USB keyboard.
•
If the keyboard works, but the keypad does not, then the keypad driver or
keypad is not working.
•
If both the keypad and keyboard are not working, then the problem may be
the application.
Keys on the keypad of a PanelView Plus CE
terminal are not mapped correctly.
Check the keypad mapping.
•
You can remap or disable the keys on the PanelView Plus CE terminal can
using the Keypad Configuration Utility (KCU). Use the KCU to check the
current keypad configuration.
•
Restart in Safe mode to use the default keypad mappings.
On PanelView Plus CE terminals, problems with
keypad input may be the fault of the
application.
On PanelView Plus CE terminals only:
•
Press a key outside the application such as an edit box in the shell. If the
keypad works outside the application, then the application is at fault.
•
Press Ctrl+Esc simultaneously to open the Start menu, cursor to run, type
numbers and viewable characters into the Run dialog.
(1)
If you are unable to resolve the problem, replace the 700 to 1500 display module.