Rockwell Automation 6189x Integrated Display Industrial Computers User Manual - Manual (Page 93)

Rockwell Automation Publication 6181P-UM003A-EN-P - May 2014 93
System Troubleshooting Chapter 6
Diagnostics If you completed the troubleshooting steps and are still having issues, use the
Diagnostics menu in the UEFI set-up utility to isolate the issue. Diagnostics can
determine the cause of a malfunction by testing computer components, such as
the processor, memory, internal drives, video, and other hardware.
Follow these steps to run Diagnostics.
1. Press F10 at any time or press F2 during POST to access the UEFI set-up
utility.
2. Click Diagnostics on the set-up screen.
See Diagnostics on page 81 for more information.
Follow these steps to save diagnostic reports.
1. Select Generate Report in the Options menu and press Enter.
2. Select Report destination and press Enter.
3. Select File and press Enter.
4. Select the device path to generate the log report and press Enter.
If you need to generate the report in the current file system, press Enter.
Otherwise, select Continue and press Enter.
5. Enter log file details (file name and heading) for generating the report. The
default file name is AMIDiag.LOG.
6. Set the report parameters, such as log errors, log test activities, log test start
time, log test end time, log errors only, log errors only with time, Append
to old log file, Log device info on fail, Log device info on abort.
7. To exit the submenu, Select Continue and press Enter.
You can perform an initial diagnosis without disconnecting or moving your
computer. The process takes as little as five minutes or as long as eight hours,
depending on the test selected. After Diagnostics has run, you can generate a
report for analysis by a technical support representative, expediting any necessary
repair process.
IMPORTANT For display computers with aluminum bezels, you can access the
diagnostic utility during POST by pressing the UIB on the front of the
display; see
page 17 for more information about the UIB.