Dell OptiPlex 760 - Manual (Page 49)

Troubleshooting
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1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard → Next.
2 Follow the instructions on the screen.
A solid blue screen appears
T URN THE COMPUTER OFF — If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE
MANUFACTURER FOR TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed
on your computer.
• Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
• The Dell Technical Update service provides proactive e-mail
notification of software and hardware updates for your computer.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
book.book Page 49 Friday, October 17, 2008 4:02 PM