Autotech service, Automated order-status service, Technical support service – Dell POWEREDGE 2950 User Manual

Page 148

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148

Getting Help

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as

user:anonymous

, and use your e-mail address as your password.

Electronic Support Service

[email protected]

[email protected] (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

Electronic Quote Service

[email protected] (Asian/Pacific countries only)

[email protected] (Canada only)

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate
and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about
Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" on page 150 and then see the contact
information for your region.

Book.book Page 148 Friday, February 3, 2006 11:09 AM

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