Troubleshooting the ip camera when used with vsm – Cisco CIVS-IPC-2500 User Manual

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Cisco Video Surveillance System IP Camera User Guide

OL-14220-01

Appendix A Using the IP Camera with Cisco VSM

Troubleshooting the IP Camera when used with VSM

Troubleshooting the IP Camera when used with VSM

If you experience difficulty when using the IP camera with VSM, refer to these troubleshooting
guidelines:

If you are using the Cisco Video Surveillance Operations Manager, it may take a few attempts to
bring up video the first time that a camera is selected

Verify that VSM is installed properly

Verify that the VSM driver pack for the IP camera is installed properly

Verify there are no firewalls enabled on VSM servers

Verify that the default gateway is configured for the IP camera

Verify that your web browser supports Active X controls

Verify that the user name and password are configured identically for the camera and the VSOM IP
camera settings

Verify that the appropriate graphics card is installed in the on which you are viewing video

Verify that VSM configures the camera using the default port address of 80

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