Cannot install the printer driver, 61 troubleshooting – Canon Pixma iP4300 User Manual

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61

Troubleshooting

Cannot Install the Printer Driver

Cause

Action

Unable to proceed beyond the Printer
Connection screen.

If you were unable to proceed beyond the Printer Connection screen, follow the
procedure below to reinstall the printer driver.

(1)Click Cancel on the Printer Connection screen.
(2)Click Start Over on the Installation Failure screen.
(3)Click Back on the screen that appears next.
(4)Click Exit on the Welcome screen, then remove the CD-ROM.
(5)Turn the printer off.
(6)Restart the computer.
(7)Make sure you have no application software running, including anti-virus

software.

(8)Follow the procedure described in the Easy Setup Instructions to reinstall the

printer driver.

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