Dell diagnostics main menu – Dell Latitude D630 User Manual

Page 104

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104

Troubleshooting

7 When the Dell Diagnostics Main Menu appears, select the test you want

to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click

the button for the option you want.

2 If a problem is encountered during a test, a message appears with an error

code and a description of the problem. Write down the error code and

problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see "Obtaining

Assistance" on page 193).

NOTE:

The Service Tag for your computer is located at the top of each test

screen. If you contact Dell, technical support will ask for your Service Tag.

3 If you run a test from the Custom Test or Symptom Tree option, click the

applicable tab described in the following table for more information.

Option

Function

Express Test

Performs a quick test of devices. This test typically takes

10 to 20 minutes and requires no interaction on your

part. Run Express Test first to increase the possibility of

tracing the problem quickly.

Extended Test

Performs a thorough check of devices. This test typically

takes 1 hour or more and requires you to answer

questions periodically.

Custom Test

Tests a specific device. You can customize the tests you

want to run.

Symptom Tree

Lists the most common symptoms encountered and

allows you to select a test based on the symptom of the

problem you are having.

Tab

Function

Results

Displays the results of the test and any error conditions

encountered.

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