Calling sos – Sony PCV-230 User Manual
Page 117
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Calling SOS
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Using the built-in
speakerphone is the most convenient way to contact SOS. Here’s
how it works:
□ Type your name and a description of the problem in the SOS window
□ Dial the SOS hotline with a single click of the mouse
□ Specify the access level for the CSR
□ The CSR resolves the problem
Before using SOS, make sure the PC is connected to a phone line as
described in “Connecting the Phone Line and Phone” on page 11. If you
do not have a phone line connected to your PC, you can call SOS by
dialing 1-888-4SONYPC (1-888-476-6972).
J&i If you call SOS using the speakerphone and you need to reboot your PC, you will lose your
connection to SOS. For this reason, it is recommended that you connect a regular telephone
to the Sony PC as described in "Connecting the Phone Line and Phone" on page 11. You
can then take the receiver off the hook to maintain the connection while you reboot the PC.
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