Sony SAT-A3 - Manual (Page 87)

Troubleshooting
Symptom Possible Causes and Remedies
No picture
(poor picture quality or loss of picture) If you are receiving only a few stations, for example, stations 100, 205, and 999,
call your program providers to have your programming activated.
□ Check to make sure the DSS receiver is on and set to DSS mode. See page 78.
Q Check to make sure your access card is inserted properly into the DSS receiver.
□ Run the System Test to verify that your system is working properly. See page 75.
□ Check the satellite antenna's signal strength. See page 65.
G Check the connections to your TV (and other components). See the Satellite
Antenna manual and Chapter 3 of this manual.
G Check to make sure your TV (and other components) are set to receive the DSS
signal (channel 3 or 4, VIDEOl, etc.), as appropriate to the way your system is
connected. See Chapter 3.
G Some pay-per-view programs may be protected by Macrovision copy-protection
at the discretion of the copyright owner. To ensure a quality picture, make sure
that the signal is coming directly from the DSS receiver and not through your
VCR. Call your program providers for details.
G Make sure the RG-6 cable is properly connected to the antenna's LNB. If the
Signal Seeker is not flashing on the LNB when the Set Up Antenna screen is
displayed, there may be an electrical short in the RG-6 cable and you will need
to replace it.
G In rare cases, the picture may be distorted if you connected a terrestrial TV
antenna to the UHF/VHF IN jack of the receiver. This distortion could occur if
the channel selector on the back of the receiver is set to a channel that is
normally received on channel 3 or 4 of your TV. For example, you can receive a
local station on channel 4, and the channel selector is set to channel 4. If this
happens, set the channel selector to the other channel (3 or 4), whichever one is
not used on your TV.
G . Avoid placing 300-ohm wires above your DSS receiver, i.e., off-air antenna wire,
rabbit ear antenna.
G If the cable distance between the antenna and DSS receiver exceeds 100 feet, you
must use the the Sony brand DSS Amplifier E AC-DAl.
G Check to make sure that you are subscribing to the station you are trying to tune
to. Call your program providers if you are not sure.
G Check to make sure the system is not locked. See Chapter 5.
G Check to make sure the station isn't set to be skipped. See page 54.
G Check to make sure you've connected theJJSS receiver to a phone line.
G It may be too late to purchase this program. Check for other show times. See
page 28.
G If the message "Purchase information not available" appears, you must call
your program provider (DIRECTV or USSB) to order the program.
G Check to make sure the PPV option is not locked. See Chapter 5.
G Your access card may be full. Call your program provider.
Cannot find the station of the pay-per- G See "Checking and Cancelling PPV Purchases" on page 45 to get information
view program you've ordered (station, start times, etc.) about programs you've ordered.
Cannot access program
Cannot order pay-per-view program
Appendix: Other Information 87