Troubleshooting, C h a p t e r, Before you call your cisco reseller – Cisco 520 User Manual

Page 53: Chapter 5, “troubleshooting

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C H A P T E R

5-1

Cisco Secure Router 520 Series Hardware Installation Guide

OL-12892-01

5

Troubleshooting

This chapter describes problems that could occur with the router hardware, possible causes of the
problems, and steps for solving the problems. This chapter contains the following sections:

Before You Call Your Cisco Reseller, page 5-1

Problems During First Startup, page 5-2

Problems After the Router Is Running, page 5-3

For more information on problems that could occur with the software, see the Cisco Secure Router 520
Series Software Configuration Guide
.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your
reseller, have the following information ready.

Type of Information

Your Information

Router model and serial number (on the back
panel)

Maintenance agreement or warranty information

Date you received the router

Brief description of the problem

Brief description of the steps you have taken to
resolve the problem

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